Why am I receiving an error when trying to link my ticketing account?

If you are receiving an error message when trying to link your ticketing account, please confirm that your Ticketmaster credentials (email and password) have been entered correctly. 

If you use a password manager, do not use the auto-populate feature when entering your email and password, as it will try pulling in your FlipSeats credentials—not your Ticketmaster credentials for your team's Account Manager. You may need to copy and paste credentials from your password manager.

We also suggest logging in directly to your Ticketmaster Account Manager (via the URL shown during the linking process) to confirm that the credentials you're entering are correct and that the account is not locked. If the account has been locked (i.e. from too many login attempts), you will not be able to connect through FlipSeats until it's unlocked. 

An error message may also appear if you need to re-accept Ticketmaster's terms and conditions. Try logging into Ticketmaster to confirm that this is not the case. Or if it is, accept the terms and then try linking your account again in FlipSeats.

Note: Long passwords may produce errors from Ticketmaster and require a password change in Ticketmaster to connect in FlipSeats. We recommend 12-16 characters in an indistinguishable combination of upper and lower case letters, numbers, and symbols.

If the error persists after confirming your Ticketmaster credentials and password length, please contact FlipSeats support at help@flipseats.com.